What are the best ways to measure audio quality in a telecoms network?

Tuesday, 27 November 2018

Poor audio quality often means a customer can’t complete the objective of their call. It has a negative effect on average call duration, customer...

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PESQ - What is it and how could it transform your customer experience?

Tuesday, 20 November 2018

The first blog in our series on audio quality outlined the importance of audio quality for contact centres. So we’ve established the need for good...

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Our 3 tips to make sure your contact centre is ready for Black Friday

Wednesday, 14 November 2018

Black Friday is approaching and many of us are understandably nervous… And not only the fear of us (or a loved one) getting caught up in the...

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The importance of audio quality for contact centres

Monday, 12 November 2018

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality.

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Spearline automated testing goes mobile

Monday, 11 June 2018

It’s exciting times here at Spearline. Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22...

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5 reasons to test your numbers, not just your network

Monday, 14 May 2018

Calling contact centres… 5 reasons to test your numbers not just your network Contact centres put a lot of effort into developing network...

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Spearline group - more than number testing

Monday, 30 April 2018

This month we officially launched our new division - Spearline Risk and Compliance - and with that we’re moving Spearline into a group structure.

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Spearline has a new home!

Friday, 27 April 2018

It’s Spearline’s 15th Anniversary this year, and we gave ourselves a special birthday present - a new home! For the first time ever, we have a...

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Spearline Testing Support - the workmate you've always wanted!

Friday, 20 April 2018

At Spearline, we understand that saving time is a crucial aspect of running a successful business. If your customers are unable to contact you...

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5 benefits of testing your contact numbers with Spearline

Wednesday, 18 April 2018

It is often assumed that network monitoring solutions will have all the bases covered when it comes to monitoring the full line of communication...

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