2019 product roadmap

Wednesday, 09 January 2019

Happy new year! We have a number of key developments happening in 2019 that we’re excited to share with you: Spearline Management Reports UI...

Read More

2018: A year of highlights! Plus, 2019 overview

Thursday, 03 January 2019

2018 was a year of a number of highlights and milestones that we are very proud of. Below is a summary of some of the developments and launches in...

Read More

So you want to measure audio quality… Is network monitoring the answer?

Tuesday, 04 December 2018

In this series on audio quality we’ve explored how much of an impact audio quality can have on customer experience and the performance of your...

Read More

What are the best ways to measure audio quality in a telecoms network?

Tuesday, 27 November 2018

Poor audio quality often means a customer can’t complete the objective of their call. It has a negative effect on average call duration, customer...

Read More

PESQ - What is it and how could it transform your customer experience?

Tuesday, 20 November 2018

The first blog in our series on audio quality outlined the importance of audio quality for contact centres. So we’ve established the need for good...

Read More

Our 3 tips to make sure your contact centre is ready for Black Friday

Wednesday, 14 November 2018

Black Friday is approaching and many of us are understandably nervous… And not only the fear of us (or a loved one) getting caught up in the...

Read More

The importance of audio quality for contact centres

Monday, 12 November 2018

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality.

Read More

5 reasons to test your numbers, not just your network

Monday, 14 May 2018

Calling contact centres… 5 reasons to test your numbers not just your network Contact centres put a lot of effort into developing network...

Read More

5 benefits of testing your contact numbers with Spearline

Wednesday, 18 April 2018

It is often assumed that network monitoring solutions will have all the bases covered when it comes to monitoring the full line of communication...

Read More

How many of your customer-facing numbers are failing?

Wednesday, 18 April 2018

You probably assume that your company’s global contact numbers are just working. 

Read More
1 2