Why customers still prefer to call your contact centre

Wednesday, 27 February 2019

In a recent survey and report, the CallMiner Index, one of the key observations is about consumers’ channel preferences. Omnichannel mix, but the...

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The worst three countries in the world for voice connectivity

Friday, 22 February 2019

The intelligence of inbound voice service offerings is better than ever. But does that mean that quality and connectivity of voice calls is a...

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SIP pitfalls and how to avoid them - Call centre tech migrations part 2

Monday, 21 January 2019

The clock is counting down on the use of legacy global telephony infrastructure and according to research, 60% of businesses have switched to...

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Moving to the cloud - Call centre tech migrations part 1

Monday, 21 January 2019

According to callcenterhelper.com's recent report ‘What Contact Centres Are Doing Right Now’, the migration from on-premises infrastructure to...

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2019 product roadmap

Wednesday, 09 January 2019

Happy new year! We have a number of key developments happening in 2019 that we’re excited to share with you: Spearline Management Reports UI...

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2018: A year of highlights! Plus, 2019 overview

Thursday, 03 January 2019

2018 was a year of a number of highlights and milestones that we are very proud of. Below is a summary of some of the developments and launches in...

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So you want to measure audio quality… Is network monitoring the answer?

Tuesday, 04 December 2018

In this series on audio quality we’ve explored how much of an impact audio quality can have on customer experience and the performance of your...

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PESQ - What is it and how could it transform your customer experience?

Tuesday, 20 November 2018

The first blog in our series on audio quality outlined the importance of audio quality for contact centres. So we’ve established the need for good...

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Our 3 tips to make sure your contact centre is ready for Black Friday

Wednesday, 14 November 2018

Black Friday is approaching and many of us are understandably nervous… And not only the fear of us (or a loved one) getting caught up in the...

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The importance of audio quality for contact centres

Monday, 12 November 2018

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality.

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