PESQ - What is it and how could it transform your customer experience?

Tuesday, 20 November 2018

The first blog in our series on audio quality outlined the importance of audio quality for contact centres. So we’ve established the need for good...

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Our 3 tips to make sure your contact centre is ready for Black Friday

Wednesday, 14 November 2018

Black Friday is approaching and many of us are understandably nervous… And not only the fear of us (or a loved one) getting caught up in the...

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The importance of audio quality for contact centres

Monday, 12 November 2018

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality.

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5 reasons to test your numbers, not just your network

Monday, 14 May 2018

Calling contact centres… 5 reasons to test your numbers not just your network Contact centres put a lot of effort into developing network...

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Spearline Customer Support Team

Tuesday, 07 June 2016

One of the most significant additions to Spearline service has been the expansion of the customer support function

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